Meet Tawq, Our Advanced AI & NLP Powered Voice Intelligence Platform
It’s simple. Upload your audio and video files and get the transcribed file with complete analytics of speaker sentiments, keyword density, intent, topic analysis, and more. With its intuitive UI and ease of use, what’s not to love?
Record the audio or video you want to transcribe in MP3, MP4, or WAV format.
Log into the Tawker web portal and upload your recorded file directly.
Your transcribed document will be processed in a few minutes with important information highlighted.
Closely monitor customer emotions, caller approach, productivity, and much more with voice analytics.
Who Can Use Tawq?
Tawq offers Voice Intelligence that re-imagines all the aspects of your audio and video calls and gives your invaluable business outcomes using advanced voice-based analytics. It automatically captures searchable action items and important notes, making it extremely useful for individuals and groups in many professions, including:
Experts
Associates
Associates
Call Analysts
What Makes Tawq An
Ideal Solution?
Distinguish different speaker voices in your transcription request and assign user IDs to each individual.
Transcribe global media through a powerful transcription engine that employs AI for predictive analysis and actionable intelligence.
Create more readable transcriptions that predict the most frequently used words and phrases for significantly improved voice recognition.
Employ machine learning to calibrate a confidence score between 0 and 10 for each individual in several different datasets.
Use end-to-end multi-language ASR to recognize the mood and tone of the speaker with near-ideal characteristics and offer suggestions.
Utilize a fully-managed customizable environment that picks domain-specific keywords that you feed the system.
Capture accurate, vetted, and automated transcripts for a wide range of audio types regardless of file source and language settings.
Deploy tools that contribute toward cleaner audio or background noise without requiring additional noise cancellation.
Understand and transcribe 16 different languages without manual help and deliver near-accurate results.
Use Cases
Get a wide range of rich meta-data to record all major communication modalities. With transcribed information you get to control unsolicited communications and make sure the operations adhere to legal requirements.
Transcribe recordings for sentiment analysis, performance tracking, and a well-informed workforce that can address concerns with accurate analytics.
Examine transcribed interviews to gather takeaways such as experience, expertise, and interests. Recognize the confidence, adaptiveness, and leadership traits of the applicants.
Publish your story in a flash by minimizing manual transcription workload. Find, replace, track, and highlight important notes and assign IDs to set live triggers on targeted keywords.
Accurately transcribe and summarize the minutes of meetings that highlight tasks, frequently used words, and decisions for easy extraction of action items.
Reduce the turnaround time and make your dictation workflow manageable with verbatim transcription and highlight the key drivers for customer satisfaction and compliance.